Crystal Serenity Transatlantic Westbound
Barcelona, Sea, Sea, Santa Cruz, de Tenerife, Sea, Sea, Sea, Sea, Sea, St Maarten, Sea, Sea, Miami
Having sailed on every luxury cruise line multiple times, we have a unique perspective when we set out to evaluate a luxury brand. In addition to our experience on luxury cruise lines, we also have a lot of experience with luxury hotels and resorts. We understand the luxury market. We know what the upscale luxury consumer expects and demands from a cruise experience. A luxury consumer will not compare a "luxury" cruise experience to a mainstream cruise experience. They are more likely to compare it to a Four Seasons, a Banyan Tree or Fairmont Hotel experience.
THE EVALUATION PROCESS
The evaluation process that we use for a luxury cruise line is far more extensive than we use for a mainstream cruise ship. A luxury cruise experience comes at a significant price, so more is expected. Crystal Cruises is one of the most popular and recognized luxury brands in cruising. There's not enough room in this story to list all of the awards they have racked up over the last 20 years, but it is impressive. However, when we step aboard a luxury ship, we are not concerned with awards. Awards speak to the past; we are only concerned with the product we experience at this point in time. We try to experience as much of the ship's facilities and services as possible so that we can evaluate and write about them. Our goal is to provide the most extensive and in-depth analysis of a product that you will find anywhere on the Internet.
Thousands of photos and hundreds of minutes of video are shot during the cruise
THE ASSIGNMENT
We sailed on Crystal Serenity's 12-night Transatlantic sailing from Barcelona to Miami. Of the 12 days aboard the ship, 10 were at sea. We only had port calls in Santa Cruz de Tenerife and Philipsburg, St. Maarten.
THE DEMOGRAPHICS
While we did see a few "30-somethings" walking around the ship, the average age onboard this sailing was definitely older. Longer sailings with a lot of days at sea tend to attract an older, more mature crowd. In addition, this was a "Big Band" theme cruise which tends to attract an older group. We only saw a handful of children the entire cruise. More than half of the guests were from the USA and Canada. On formal dress nights, which are now referred to as "Black Tie Optional," most guests did opt for black tie.
Our sailing was a Big Band theme cruise featuring the Tommy Dorsey Band
THE SHIP
Crystal Serenity is one of two very similar Crystal ships. She is the larger of the two ships and carries 1070 guests with a crew complement of 655 and a crew-to-guest ratio of 1.65:1, one of the highest in the industry. The ship has 13 decks with guest accommodations on decks 5, 7, 8, 9, 10, and 11. Decks 10 and 11 are Penthouse Decks which offer butler service to the Penthouse-and-above categories.
Crystal Serenity
Crystal pulled out all the stops when I came to Christmas decorations during our cruise. A special team was brought on board during the 12-day cruise to decorate the ship. It was fun to see new decorations every day. No venue on board was ignored. Every where you looked, there were beautiful, high-quality Christmas decorations.
Elaborate Christmas decorations could be found throughout the ship
PRE-CRUISE
Our flight from DFW to Miami was cancelled due to an ice storm in Dallas. We were originally scheduled to arrive in Barcelona two days prior to embarkation but, because of all the flight cancellations, we arrived the day before embarkation. We were met at the Barcelona airport by Jan from Avantgarde Limousine and transferred to our hotel. Of course, AA lost our luggage, so we spent a day in Barcelona in the clothes we had already been wearing for two days. Fortunately, our luggage arrived the morning of embarkation (48 hours late). We spent one night at the Mercer Hotel in Barcelona, an excellent boutique hotel perfectly located for pre-cruise/post-cruise guests. You can read our review of Hotel Mercer here. We also enjoyed a private Segway tour of Barcelona which is one of the best ways to see this amazing city. You can read our review of Barcelona Segway Tour here.
DFW airport was iced over on our scheduled day of departure
EMBARKATION
We took a taxi from Hotel Mercer and arrived at the Barcelona Port just after noon, the indicated embarkation time. There was already a line forming outside the terminal building. Baggage handlers took our two large duffel bags, tagged them with our stateroom number and loaded them on a cart. Getting through security was clunky and time consuming. Even though the terminal had three security x-ray machines, only one was in use, which really slowed things down. It took us about 45 minutes just to get through security. Of course, this was not a Crystal Cruises operation, so we can't blame Crystal for the lengthy process. Once we cleared security, we were given a boarding number. There was seating available in the terminal but it filled up quickly, resulting in a lot of guests standing around the room. Guests were being boarded in groups of about 20 at a time. Waiting for our group number to be called took about 30 more minutes. When our number was finally called, we stopped to have our embarkation photo taken, then boarded Crystal Serenity on Deck 6. A staff member greeted us and walked us down the stairs to Deck 5 where we would surrender our passports and receive our stateroom key cards.
Each guest received a boarding group card prior to boarding
We were a little surprised that no crew member offered to carry our hand luggage down the stairs for us. We had our photos taken for the room key cards and were told that our stateroom would be ready at 3pm and that lunch was available on Decks 6 (The Bistro) and Deck 12 (Trident Grill). One of the amenities listed for the Penthouse w/Veranda is a "fast-track check-in onboard ship." I did not see any special line for "fast-track check-in," so I am not sure if we experienced that or not. We were again surprised when we were not offered a glass of 'welcome aboard' champagne. We did see guests walking around enjoying the bubbly. Also, nobody mentioned that there was a space available to temporarily stow our carry-on luggage until our stateroom was ready. We discovered this on our own.
ACCOMMODATIONS
Our Penthouse with Veranda on Deck 10 forward (#10038) reflects a level of attention to detail you rarely find on a cruise ship. Every one of the 403 sq. ft. (including veranda) has been utilized to maximize guest comfort. It starts with the clever electronic Do Not Disturb/Clean Room switch by the front door. No need to fumble with paper signs hanging from the door knob, which by the way, always end up falling on the hallway floor. A classy doorbell alerts you that a visitor has arrived. And most likely, that person ringing the doorbell will be your personal butler. Well, maybe not "personal" as your butler will be taking care of several other guests, too. Nevertheless, your butler is on call 24 hours a day, and will provide you will any or all of the following services:
Unpacking and packing upon request
Confirming dining and spa reservations
Crystal Adventures shore excursion reservation
In-suite afternoon tea service
In-suite pre-dinner cocktail and gourmet canapé service
In-suite dining, including menus from Silk Road and Prego, served by course-by-course
Garment pressing and shoeshine upon request
Our butler, Richard, was always available whenever we needed anything. He greeted us soon after embarkation and made sure our stateroom was stocked with a bottle of our favorite Scotch. Each afternoon around 5pm, Richard would show up with a cart filled with canapés. Rickee mentioned early on that she liked shrimp cocktail. So every day thereafter, a huge plate of cocktail shrimp was waiting for us in our mini fridge complete with a delicious cocktail sauce!
Queen bed in Penthouse w/Veranda
The butler service is just one of the great perks you enjoy when you occupy a Penthouse w/Veranda stateroom. The large walk-in closet can hold enough clothes for a world cruise. There are shelves and drawers on both sides of the closet and three hanging racks. Rickee always needs extra hangers, and all she had to do was mention it to our stewardess, Jujo, and the hangers were delivered promptly. Frette bathrobes, kimonos and slippers are hanging in the closet upon embarkation for guest use during the cruise. We never use the bathrobes, so we had them removed to give us extra hanging space in the closet.
Large sofa and coffee table opposite the bed
A full-sized sofa faces the queen-sized bed and a nice-sized oval glass-topped coffee table sits between the bed and the sofa. A large and comfortable chair is placed to one side of the coffee table. The coffee table serves a dual purpose for in-suite dining as it can be raised to dining height. The aforementioned queen-sized bed was the only disappointment. The mattress, even though draped in a plush duvet with 100% Egyptian cotton linens, was sagging and worn. You could see visible impressions in the center of each side of the mattresses. We noted a similar issue on Crystal Symphony in 2011. The pillows were too soft for our liking, but a pillow menu offers a variety of firmness and materials and we soon had pillows delivered to our stateroom that were perfect.
Entertainment center and desk with tons of storage
A marble desk at one end of the entertainment center is large enough for my laptop. Walk around the corner from the desk and you will find an equally large marble vanity with lighted magnifying makeup mirror that became Rickee's favorite feature of the room. The desk and the vanity are separated by a mirrored wall. The design is ingenious because I could freely walk around the stateroom while Rickee was performing her makeup magic and never had to crawl over the bed, or squeeze behind her. The vanity also had two drawers large enough to hold all of Rickee's creams, powders, pencils and other concoctions.
Double sinks are a great feature on Crystal
The bathroom, too, is very well laid out with a large shower stall, Jacuzzi bathtub, dual sinks and tons of storage. A large shelf runs above the entire length of the vanity. There are multiple shelves above the toilet and large drawers under and on each side of the vanity. The dual sinks make it possible for two people to occupy the bathroom at the same time. There is a speaker in the bathroom connected to the TV and you can hear television programming while in the bathroom. There is also a telephone there. Aveda shampoo, conditioner, soap, body lotion and bath salts were provided in regular-sized bottles and replenished as necessary.
And, while on the subject of storage, the stateroom has drawers and shelves everywhere you look. There is a multi-drawer dresser beneath the television and a cabinet with shelves above the TV. To the left of the TV, there are more cabinets with shelves. If that's not enough, there are two large drawers in each of the nightstands, and even an end table with two large drawers! This is all in addition to the drawers and shelves in the walk-in closet. We couldn't begin to fill up all the drawers and cabinets.
For in-suite entertainment, the large High-Definition flat-screen Samsung television offers a variety of closed-circuit channels with video feeds from the bridge, a channel replaying the days' lectures, a couple of movie channels, and popular news channels. On our transatlantic crossing, the television programming from the satellite had a few glitches and we were without programming for a few days. Apparently, there were some bugs in the new, larger satellite dish installed during a recent dry dock. A technician was brought on board in St. Maarten and the problems were rectified. The television is connected to a Blu-ray DVD/CD player capable of playing your own DVDs or any of the ones from the large selection available from the ship's library. The operation of the DVD player and television was seamless with a single remote control. There is an iPod docking station, but we could not figure out how to make it work.
Crystal Serenity offers guests Wi-Fi throughout the ship. I was able to connect to the ship's network (and the Internet) from our stateroom with no problem. The Internet connection speeds were acceptable most of the time, with a few periods of dreadfully slow access. Access seemed to be faster in the Lido Cafe where I did most of my work in the mornings.
The lighting system in the stateroom took a little getting used to. Instead of individual light switches, all of the lighting is controlled by light panels placed in various locations throughout the stateroom. Basically, it is an all-or-nothing proposition. There are four different light levels from bright to dim. Various lights throughout the stateroom are turned off or dimmed at each setting. The only exceptions were the desk, vanity, closet and bathroom lights which each had its own on/off switch. A clever night-light button produced a slight glow underneath the vanity/desk to provide just enough light to see your way to the bathroom in the middle of the night.
Lighting is controlled by switches placed throughout stateroom
A mini-fridge is located underneath the desk and is stocked with soft drinks, beer, white wine, or whatever you request. Of course, all are complimentary and replenished daily. Our fridge did not get very cold, even at the coldest setting. A fresh fruit basket on the desk was replenished daily.
Large balcony with excellent furnishings
One of the nits we picked on Crystal Symphony in 2011 was the balcony furniture. Well, someone at Crystal must be listening because the furnishings on our Serenity balcony were the nicest we have seen on any ship. Large wicker chairs with foot stools were outfitted with padded cushions.
Other amenities of the Penthouse w/Veranda include:
Free Crystal email
24- hour room service
Two telephones
Order-in from specialty restaurants Silk Road and Prego
Wireless Internet and data port for laptop computer hook-up
Riedel stemware
Fresh flower bud vase
Guaranteed preferred dining in the Crystal Dining room
Complimentary welcome bottle of champagne upon arrival
Dining at an Officer table upon request
Complimentary soft drinks, beer and bottled water in room
Crystal Spa in-suite massage (Spa rates apply)
Complimentary wine plus choice of spirits upon embarkation
Security safe
Fresh fruit basket replenished throughout voyage upon request
Mohair blanket
Binoculars
Hairdryer
Personal stationery upon request
Twice-daily housekeeping including evening turndown service
Self-service launderettes (exclusive to Penthouse Deck)
Fast-track Check-in on board ship
Complimentary champagne and lunch for early embarkation
Overall, the Penthouse w/Veranda stateroom on Crystal Serenity gets a 5-out-of-5 rating from us. It is one of the most comfortable staterooms/suites of any ship on which we have sailed to date. It is well worth noting that, in a cruise industry first, Crystal offers 70 deluxe verandah staterooms that have been transformed into hypoallergenic luxury accommodations with a comprehensive, chemical-and odor-free indoor environment solution and allergy-friendly bedding. PURE® Marine Solutions implemented a seven-step air and surface purification process in each of these 70 rooms to remove allergens and reduce the risk of irritants. There is a state-of-the-art medical grade air purifier discreetly installed in each of these PURE staterooms which eliminate 99.9% of all airborne impurities, thus enhancing the overall relaxation experience. There is no additional cost for occupying one of the Deluxe PURE staterooms. In addition, effective with the first cruises of 2014, Crystal Cruises expands its non-smoking policy to eliminate smoking in all indoor areas, except for the Connoisseur Club smoking lounge.
FOOD AND DINING
Food is an important part of any vacation, and even more so on a cruise. We found the dining experience on Crystal Symphony in 2011 to be very good and we would have to say that the same is true of Crystal Serenity in 2013.
Crystal Dining Room
The Crystal Dining Room is the "traditional" restaurant on board Serenity. Guests can enjoy the traditional "early" or "late" seating options, or flexible dining is offered, as well, with open-seating. The Crystal Dining Room offers a lot of two-top tables for intimate dining. However, many of the two-top tables are placed in close proximity to each other, so it is almost like dining with the couple next to you. We also noticed this table arrangement in the Lido Cafe and Tastes. There are a few two-top tables that are located away from other tables for a more intimate experience. We prefer the table located in the far back corner of the dining room (#42). it is sort of hidden back in a little cove and it is much quieter and away from the traffic of the dining room. The Crystal Dining Room can get a bit noisy during peak dining periods.
Rickee outside the Crystal Dining Room
The food quality in the Crystal Dining Room was a bit schizophrenic. We were somewhat disappointed in our lunch visits each time we dined here. The evening meals, however, were superb, even better than we remembered on Symphony. The Grand Gala Buffet held in Crystal Plaza on one of the last sea days was lavish and beautiful! Anything you wanted in the way of food seemed to be available for the taking, from sushi to carved beef and everything in between.
Service was excellent, day or night. The wine steward quickly took note that we like Riesling and made sure that a bottle was available upon each of our visits to the dining room.
The Crystal Dining Room is open for breakfast, lunch and dinner each day. It was closed for lunch on days in port.
Lido Cafe
The Lido Cafe is Serenity's buffet dining venue located on Deck 12 aft and serving breakfast and lunch each day. During the ship's recent "Extreme Makeover", the existing Lido Cafe was demolished and extended forward to increase space for all new service and seating areas. A variety of modern food "islands" (or stations) replace the long buffet counters and offer the same food on both port and starboard sides. The Lido Cafe offers mostly two-top tables and there is outdoor seating aft for al fresco dining. The layout is very well arranged and there are no long buffet lines to delay the dining process. Another innovation is the lighting which is carefully designed to showcase the food and makes the Lido Cafe Crystal's first LED low-energy lit restaurant.
Large selection of fresh fruit each morning in Lido Cafe
Food quality in the Lido Cafe was very good for a buffet. For those of you who follow our blog and reviews, you know that neither Rickee nor myself are big fans of buffet-style dining. Nevertheless, we found the food choices and quality to be at the top of what you will find on cruise ship buffets. We were a little disappointed that there were no "theme" buffets like we had experienced on Crystal Symphony. Our butler told us that one day was an Asian theme, but it was not advertised in the daily Reflections and, when we visited the Lido Cafe, we could not determine that there was any Asian theme.
Breakfast served in the Lido Cafe was excellent. Unlike most cruise ship buffets, there were no bland scrambled eggs on the buffet. All egg dishes where cooked to order, they way it should be on a luxury cruise ship! There is an excellent selection of fresh fruit, amazing fresh-baked pastries and breads, and cereals. Fresh squeezed orange juice and coffee are delivered to the table by Lido wait staff. We found the service in the Lido Cafe to be excellent. For some reason, our preferred Riesling was not available in the Lido Cafe, or any dining venue on Deck 12.
I visited the Lido Cafe each morning with MacBook Pro in tow. This became my early morning blogging station. As some of you know, I travel with my own coffee and French coffee press. The main reason why I go to this trouble is that most cruise ships have lousy coffee. Don't ask me why, but they do. Not so on Crystal. I tried the coffee in the Lido Cafe on a couple of days and it was very good. Nevertheless, I had my own coffee and press, so I used it each day. Jun, a smiling member of the Lido waitstaff, was always there when I arrived around 5:30am and would greet me each morning. By the time I was finished with my coffee, Osvaldo, another fine member of the Lido waitstaff, would come on duty and always offered to clean my French press for me. This is excellent service that I did not even have to request; it was offered to me. Of course, Jun and Osvaldo always offered to bring me orange juice, or anything else I wanted.
The Bistro
The Bistro is a casual dining venue on Deck 5. Each morning, the Bistro offers a continental breakfast. In the afternoon, the Bistro offers charcuterie, international cheeses and freshly baked desserts. From 6-8pm you will find cured meats, prosciutto, international cheeses, all served with premium wines and champagne. The snacking continue from 8-11pm with artisanal cheeses accompanied with chutneys, honey, plus an assortment of fresh fruit and desserts. Late night munchies, served from 11pm to 12am include mini-sandwiches, pizzas, tandoori chicken and beef sliders. Every time we walked through The Bistro we visited the "tower 'o cupcakes".
Trident Bar & Grill
The Trident Bar & Grill is not your typical cruise ship pool grill. Sure, they have burgers, hot dogs, fries, chicken sandwiches and the like. But there is style to Trident that puts the ultra-casual dining experience on a whole different level. What used to be a covered swimming pool on Deck 12 is now a plush, garden-like dining environment with comfortable white wicker furnishings. An innovative aspect of Serenity's Trident al fresco area, is the presence of four "living walls". One wall serves as a live herb garden for the onboard chefs to utilize. The walls definitely provide a touch of "green" and a nice backdrop for the American Riviera-style lounge seating in this area. The retractable sunroof remains closed so you are not exposed to the elements, but there's lots of natural sunlight pouring through. A waiter will take your order at the counter where you make your selections from an HD monitor. You are then given a number to place on your table for identification. Once seated, another waiter will take your drink order. Orders are delivered to your table.
The menu at Trident
We enjoyed lunch at Trident on at least four of the 12 days. It was just so darn convenient, plus, they begin lunch service at 11:30am. We were very pleased to discover that the minute steak sandwich was much improved over the one we tried on Symphony in 2011. Back then, we could not even cut the steak with a knife, and the cut of meat was very thinly sliced. On Serenity, however, our minute steaks were about 1/2 inch thick, cooked perfectly, tender and delicious.
Chips and salsa are available from the relish bar
Onion rings and sweet potato fries have been added to the menu since our last cruise. The lack of onion rings was something I mentioned in my last review as a disappointment, so I was pleased to see them being offered now. However, they are the pre-packaged, mushy onion rings, like you find at Burger King. They appear to be constructed of breaded onion puree formed into small rings. They are better than no onion rings at all, but not going to win any awards. The sweet potato fries, on the other hand, are absolutely delicious.
Notwithstanding my onion ring nit-picking, the Trident Bar & Grill is one of our favorite lunch venues on Crystal Serenity. The burger was thick, juicy and served on delicious fresh bun. And, Rickee was all smiles after devouring her chili-dog on one visit. Another cool feature is the relish bar where you can get mustard, mayo, ketchup, relish, cole slaw and even chips and salsa. Fresh fruit is also available.
Prego
Prego is Crystal's signature Italian fine dining restaurant. Located aft on Deck 7, this classy, intimate venue is popular with Crystal guests. And for good reason. The service and food here are both excellent. We only visited Prego once during our 12-night sailing and everything was as we remembered from our 2011 Symphony cruise. My Warm Lobster Poached in Sage Butter starter was delicious, and almost large enough to be a main course. The same was true of Rickee's Carpaccio of Black Angus Beef. No meal at Prego is complete without their signature mushroom soup served in a crusty bread bowl. The rich, creamy soup is infused with large chunks of varioust types of mushrooms. And the best part, you can eat the bowl! My Roasted Rack of Baby Lamb was perfectly cooked with a thick, impeccably seasoned crust. Rickee's Pan Fried Filet of Striped Bass was equally delicious. After three courses, we barely had enough room left for the souffle we had ordered.
Prego's signature mushroom soup is served in a delicious bread bowl
Prego is one of the best Italian-themed dining venues at sea, so it is no surprise that it is so popular with Crystal guests. Reservations are required to dine in Prego. We recommend making those reservations before your cruise embarks by using Crystal's website. By the time this review is published, Crystal will have implemented a new policy regarding dining in Prego. Guests will be invited to dine once per cruise on a complimentary basis. Guests making subsequent visits to Prego will be charged a $30 fee. Of course, there are some exceptions to this policy depending on the length of the cruise, the number of cruises you've had with Crystal, your stateroom category, etc.
Rack of Baby Lamb was cooked perfectly and was delicious
Silk Road
Adjacent to Prego on Deck 7 aft is Crystal's Nobu-inspired Asian restaurant, Silk Road. As with Prego, reservations are needed to dine in Silk Road. However, Silk Road does offer one little secret. There is a sushi bar at Silk Road that seats ten guests. No reservations are required to dine at the sushi bar and the full Silk Road menu is available. We found this option too convenient to pass up. On a couple of nights, we were not hungry enough for a full dinner in the dining room, so we would pop into Silk Road for a sushi roll. A team of Sushi chefs expertly prepare a wide variety of fresh fish dishes right in front of you.
All sushi, like my Spicy Tuna Roll, are made fresh to order
The main restaurant at Silk Road is classy and the menu is upscale Asian cuisine inspired by Chef Nobu Matsuhisa. The menu at Silk Road includes Nobu classics such as Kawarayaki, and grilled Wagyu Beef with a choice of dipping sauces. When you dine at a Nobu restaurant, this dish is grilled table side; however, at Silk Road, most likely for safety reasons, the dish is prepared in the galley and delivered already cooked. Either way, the fork-tender slices of Wagyu are so delicious that the accompanying sauces are not even needed. Rickee and I both agree that the Black Cod with Miso Glaze is perhaps the best seafood dish on the planet. If you are not sure what to try, order the Nobu Box which gives you a chance to try the Wagyu beef, Black Cod and Shrimp. All dishes are accompanied by a bowl of delicious Jasmine rice, just sticky enough to eat with chopsticks.
As with Prego, guests are invited to dine in Silk Road once per cruise on a complimentary basis. If you wish to return to Silk Road, there will be a $30 fee per person assessed. I was hoping that the additional fee would not apply to those who dined at the sushi bar, but the fee does apply, no matter where you dine in Silk Road. Again, certain exceptions to this policy exist as mentioned above with Prego.
Tastes
Tastes is Crystal Serenity's newest dining experience. This open-kitchen venue was added during Serenity's recent dry dock and occupies the starboard side of Deck 12 midship, just forward of the Lido Cafe. Its Global Cuisine comfort food menu was created in partnership with Sapphire Restaurant in Laguna Beach, California, where acclaimed chef, Azmin Ghahreman, offers cuisine with accents from around the globe. Tastes is open for late breakfast and lunch. I understand the timing of the late-riser breakfast service from 10:00am to 11:00am, but the 1:00pm lunch service leaves me scratching my head. Perhaps Crystal feels that the later start time will thin out the crowd at Tastes? In any case, we did have lunch at Tastes one afternoon. Waiters take orders on iPods that apparently transfer the order to the kitchen. The system seems to work pretty well, maybe too well! On our visit, we received duplicates of everything we ordered! I thought I would test Tastes' ability to do something out of the ordinary. I ordered the Caesar with Shrimp, but requested grilled chicken instead of shrimp. No problem, my salad arrived as ordered. The salad was large and delicious. Rickee's Margherita pizza was not quite as impressive. The pizza was hot, and good, but not great. It resembled a frozen pizza that had been heated in an oven. One of the specialties at Tastes is the noodle stir-fry, which we unfortunately did not have the opportunity to try.
When we arrive at Tastes for dinner one evening, we are amazed at how the casual lunch venue had been transformed into a romantic, classy restaurant. Each table is candlelit and the blue lighting in the ceiling really creates an interesting atmosphere. Tastes has one of the most unique evening menus you will find anywhere and the food is served on small plates in portions that are designed to be shared. Our waiter was kind enough to make some selections from the menu of globally-Inspired cuisine. We started with a trio of appetizers, a smoked salmon dish, an octopus salad and Caesar salad fondue. The first "course' was soon followed with an "Alsatian Tarte" that looked more like a flatbread with sauteed leeks, Gruyère cheese, Bechemel and bacon. Then came the lamb kabobs. The food just kept coming! The highlight was the Chimichurri steak which was fork tender and delicious. The finale was the Bananas Foster Bread Pudding with vanilla bean ice cream. We could barely stagger back to the stateroom! If you sail on Crystal Serenity, make sure to book reservations at Tastes.
Room Service
Crystal offers a nice 24-hour room service menu. Of course, the most popular meal for room service is breakfast. Breakfast order cards can be placed on your stateroom door before retiring and breakfast will be delivered to your stateroom the next morning at the desired time. However, there are times when you may not want to get dressed for dinner. This is where Crystal's Room Service really comes to life, and where booking a Penthouse-level stateroom or suite really pays off. Penthouse guests can order dinner from the evening menu at Crystal Dining Room, Prego or Silk Road. I can't think of any other cruise line that offers this level of room service choice.
One evening we decided to stay in our beautiful stateroom and watch a DVD movie from the ship's library. We called Richard, our butler, on the phone and ordered room service. Rickee ordered a caviar appetizer from the Crystal Dining Room menu and I ordered the Mushroom Soup and Rack of Lamb from Prego's menu. Within 30 minutes, Richard was ringing our doorbell and, soon thereafter, our coffee table was raised and converted to a linen-covered dining table. Everything arrived perfectly prepared and absolutely delicious. We had a similar experience two years earlier on Crystal Symphony. In our opinion, Crystal has the best room service of any cruise line.
Afternoon Tea
The Palm Court on Deck 12 forward becomes the perfect setting for an Afternoon Tea each day from 3:30pm to 4:30pm. Tables are covered in linen and wait staff are in tuxedo with white gloves for the service. A choice of teas are offered along with finger sandwiches, scones, cookies and other treats.
Scoops Ice Cream Bar
No review would be complete without mentioning Scoops, the ice cream bar located in the Trident Bar and Grill on Deck 12, where Crystal guests are treated to a variety of Ben & Jerry's popular flavors, and the ice cream is complimentary! The Triple Caramel Crunch is hands down the best flavor. We felt that it was necessary to try the ice cream each day, just for journalistic integrity, of course. The ice cream can be served in a cone or a cup and a large variety of toppings are available to complete the treat.
Rickee gets her daily dose of Triple Caramel Crunch at Scoops
Bar Service
Now that Crystal has implemented a new all-inclusive drink policy, guests are no longer required to surrender their key card and sign a ticket each time they order a drink. We found the bar service throughout the ship to be excellent. There was one small hiccup when I ordered a Dewar's on the rocks the first night and was told by the waiter that Dewar's was not available on the ship. I was a little surprised since our butler provided a bottle of Dewar's in our stateroom. Nevertheless, I ordered Johnny Walker until two days before the end of the cruise when I discovered, from another bar waitress, that Dewar's IS available.
When you order a Scotch, you get a very generous pour each time. All drinks we ordered were very good.
ENTERTAINMENT
One area in which we noticed improvement was Crystal's entertainment. Perhaps it was because we were on a transatlantic sailing with nine days at sea, but Crystal Serenity Cruise Director, Gary Hunter, pulled out all the stops and had something interesting each and every evening. The highlight of the entertainment had to be the Production Shows starring the Crystal Ensemble of Singers and Dancers featuring Sara K. Story and Eric Strong. The Galaxy Orchestra provided the music for these shows (mostly) and were often accompanied by the Astoria String Quartet, a group of talented female musicians. The Astoria String Quartet also performed daily in other venues around the ship. Nightly shows in the Galaxy Theater were usually held twice: the first show for those eating a late dinner and a second show for those who dined earlier.
Other shows featured a variety of entertainers ranging from 12-year-old virtuoso pianist, Umi Garrett, to a fantastic Elton John impersonator, Jonathan Kane. There were also amazing up-close magic performances by Magic Castle's Mark Haslam. Classical guitarist, George Sakellariou, and classical violinist, Hanna Starosta, provided beautiful music and the vocal duo, Journey South, were great. Vocal performances by Toni Warne and by Joe West were featured. A special highlight was a ventriloquist performance by Cruise Director, Gary Hunter!
Rickee with Gary Hunter
The "Big Band" theme of our voyage called for a "Big Band" orchestra. The Tommy Dorsey Band filled this bill and provided music for dancing in the Palm Court most evenings. The Crystal Sextet also played music daily for dancing in the Palm Court and the Stardust Club. Hal Fraser entertained in the Avenue Saloon and DJ Edgar held down the fort in the Pulse disco. Scott Mitchel played the piano in Crystal Cove.
The Crystal Ensemble of Singers & Dancers performs a number from the musical Cats
ACTIVITIES AND ENRICHMENT
There is no better test for a cruise director and his/her staff than a transatlantic sailing. Days at sea can become boring if nothing is going on around the ship. Not to worry on Crystal. Gary Hunter and his staff offered guests a variety of activities, lectures, movies and enrichment experiences throughout this sailing.
Computer University @ Sea - Crystal guests are invited to participate in a series of computer software classes during days at sea. A transatlantic sailing is the perfect time to brush up on computer skills. The classroom has more than 20 new iMac computers capable of running Mac OS or Windows.
CU@Sea Classroom
Hollywood Theater Movies - The Hollywood Theater on Deck 6 became our favorite afternoon movie spot. Each day, a different movie was presented here. The 210-person theater offers very comfortable seating, a large screen, great sound, and popcorn! What more could you want?
Lecture Series - On days at sea, we enjoyed a wide variety of lectures by noted experts on a variety of interesting topics ranging from politics to brain health to the Royal Family of England to the history of Big Band. Lectures were held in the Hollywood Theater on Deck 6 and most found the theater filled to capacity. Crystal tapes the lectures and makes them available for viewing on the stateroom televisions. This is a great feature since there are so many activities scheduled for the same time period during each day. You can take part in something else and still be able to "attend" the lectures without leaving the comfort of your stateroom. Nice!
Dr. Jeffrey Cummings from Cleveland Clinic in Las Vegas spoke on how to improve brain health
Exercise Classes - For those who want to continue their fitness routines while on board the ship, Crystal provides many ways to accomplish this. There are a variety of fitness classes offered each day, including the "Walk on Water" program using the WALKVEST and the Nordic Walking Program. Pilates and Yoga classes are offered. Stretching sessions, stationary bicycle classes, Body Sculpt boot camp were offered and informational seminars were offered on such topics as flattening your abs, detoxing and the benefits of acupuncture. Crystal Serenity also has a nicely-equipped fitness center on Deck 13.
Various other activities filled each day including:
Bingo
Team Trivia
Berlitz Spanish classes
Bridge lessons
Art lessons using Watercolor
Scarf-tying
Napkin folding
Oragami lessons
Golf clinics and golf simulator
Table tennis and Paddle tennis tournaments
Casino gaming lessons and slot tournaments
Needlepoint and knitting sessions
Since ours was a Big Band theme cruise, there was no shortage of ballroom dancers onboard. Twice each day, dancing lessons were offered, one session for beginners and the other for more advanced dancers. No partner was necessary for anyone to attend these classes as Crystal provides partners in the form of Ambassador Hosts. There were eight male Ambassador Hosts on this cruise and, for the first time, there were actually two female Ambassador Hostesses to dance with the men.
SPA AND SALON
The Crystal Spa & Salon, located on Deck 13 aft, is operated by Elemis. And, the only way to get to it is by using the aft elevators/staircase. Rickee and I both indulged in the offerings of the spa and the salon. Rickee got a haircut ($85) in the salon, while I enjoyed a Shiatsu massage ($140) in the spa. My Shiatsu massage was 50 minutes of serious muscle relaxation. Before the massage, I had the opportunity to enjoy the complimentary steam and sauna in the men's locker room. This is probably the best steam and sauna I have experienced on any ship. The locker room is very nice with plenty of lockers and showers. However, the locker key they provide when you check-in at the spa desk, does not have a wristband, and the robes provided do not have pockets, so where to put the key when you are in the steam, sauna or shower? My massage was very good, even though I prefer a Swedish massage to Shiatsu. The only Swedish massage offered was a 75-minute/$245 massage. I love a Swedish massage, but not that much. After the massage, I did get the typical Elemis sales pitch for their line of products that would "benefit" me.
PORTS OF CALL
On our 12-night sailing, we only visited two ports: Santa Cruz de Tenerife and Philipsburg, St. Maarten. Crystal Serenity was docked in Santa Cruz, but tendered in St. Maarten. There were eight other ships in port on the day we visited Philipsburg. Needless to say, it was crowded in town!
STAFF AND CREW
As you might expect on a 5-star cruise line, the staff and crew on Crystal Serenity were friendly, helpful and engaging.
THE GOOD AND THE BAD
The Good
All-inclusive policy is a hit
New smoking (or non-smoking) policy
Best staterooms of any cruise line
Excellent 5-star service
Great dining options
Incredible room service
The Bad
No Fast Track Check-In as advertised
Mattresses were worn and in need of replacement
Daily menus and activity schedule should be displayed on stateroom TV
SUMMARY
The new, all-inclusive policy (gratuities and beverages included) not only makes Crystal a better value than before, it secures a place among the "Big Four" luxury cruise brands. By the time this review is published, Crystal will have implemented its new smoking policy, restricting the activity to a few designated outer deck areas and the Connoisseur Club. That means no more smoking in staterooms or balconies. In some of these areas, Crystal is playing catch-up with the competition. But, in other areas, Crystal is clearly leading the pack. When it comes to the combination of guest comfort, dining, entertainment, attentive service and value, Crystal leads the industry
